Refund Policy

Overview

At Novy Peptide Co., we are committed to providing high-quality research peptides. Due to the sensitive nature of our products and strict quality-control standards, all sales are generally considered final. However, we understand that issues may arise, and we want to ensure a fair resolution for our customers.

Damaged or Defective Products

If your order arrives damaged, defective, or materially different from what was described, please contact us within 48 hours of delivery with the following information:

• Order number
• Photos of the damaged or defective product
• A brief description of the issue

Once we verify the issue, we will offer a replacement or full refund at our discretion.

Incorrect Orders

If you receive the wrong product, contact us within 48 hours of delivery. We will arrange for the correct product to be shipped at no additional cost. In some cases, we may request the incorrect item be returned before sending the replacement.

Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Change of mind or buyer’s remorse after purchase
• Products that have been opened, used, or tampered with (unless defective)
• Orders where the customer provided an incorrect shipping address
• Delays caused by the shipping carrier after the package has been dispatched

Cancellations

Orders may be cancelled within 2 hours of placement, provided they have not already been processed or shipped. To request a cancellation, email us immediately at support@novypeptideco.com with your order number.

Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

Contact Us

Novy Peptide Co.
Email: support@novypeptideco.com